Refund policy

Being freshly roasted, Smith St Coffee Roasters are unable to offer a return or refund on change of mind or incorrectly ordered roasted coffee purchases once items have been shipped. If items have not been shipped, please contact info@smithstreet.coffee as soon as viable after purchase to assess whether your order can be refunded.

If our coffee is faulty or damaged in transit we will happily provide a replacement or refund with photographic proof of fault emailed through to info@smithstreet.coffee within 14 days of receipt of the item.

We recommend using Registered Post for all returns as lost, stolen or damaged items will be the responsibility of the customer.